Chifraeme.com offers a 21 Days Hassle-Free Return Policy that starts on the day you receive your merchandise. If, for any reason, you are not 100% satisfied with your purchase, you can return it to our warehouse for a full refund.
Requirements for a Full Refund.
Items must be shipped back to us fully insured using a trackable shipping method at your expense.
Reasons Why a Fee May Be Deducted From Your Refund
Items must be in new condition, or in the state that they were received.
Items must be returned with all of their original packaging and accessories, including a blank warranty card, UPC code and no rebates should have been filed and/or claimed.
If you choose to have Chifraeme.com or dropshipper Company to pick up and return the item(s), we will deduct $1.50 per pound from your refund to cover the return shipping fee.
If you refuse delivery for any reason other than a damaged product, the return shipping cost (rated at $2.50 per pound) and a 15% restocking fee will be deducted from your refund value.
If you refuse the entire shipment because only a part of the item is damaged, the cost of return shipping (rated at $2.50 per pound) and a 15% restocking fee for the non-damaged merchandise will be deducted from your refund value.
Items that are returned to us because the address provided was invalid and the items could not be delivered will cause you to incur a deduction of the cost of return shipping (rated at $2.50 per pound) and a 10% restocking fee from your refund value.
If your order included a package discount, the discount will be void and you will not be credited for the total amount of the discount. If an item is returned in a condition other than new, a fee will be deducted from your refund value.
If parts or accessories are missing from the original packaging, a fee will be deducted from your refund value.
When A Product Cannot Be Returned.
It has been more than 21 days from the date you received your shipment.
Item is marked as "Final Sale" or "Special Order."
Item is in used condition.
Warranty card has been filled out or the product has been registered or serviced, or rebates have been filed and/or claimed for the product(s) you want to Return.
How To Return A Product
Simply log into My Account, view your recent orders and a request to return a valid product will be available for up to 21 Days from the shipping date.
You may also request a product return by submitting a web ticket. Additionally, you can also request a return by contact our returns service department at firstname.lastname@example.org Once you have contacted us for a return, you will be issued with the address where to ship the item(s) back to the appropriate warehouse. You will then have to ship the item back to us, fully insured with a trackable shipping method.
How To Avoid A Return
If you are purchasing an electrical appliance, please check the voltage, fuel and gas type requirements to make sure that you have selected an appropriate model. If you are not sure, please consult your contractor.
If you are purchasing built-in appliances, or plan on using your appliance in a built-in setting, please make sure to check the cutout dimensions of the units you are ordering to ensure that they will fit into the space. Don't forget to account for airflow, door swings and openings!
If your item arrives with minor or cosmetic damages due to shipping, don't worry. We can attempt to replace the damaged parts on the product so you can avoid returning a working product due to a small door dent.
If you are ordering furniture or other large products, please make sure that the items that you are ordering will fit through the doorway to your residence.
Additional fees may apply if the door must be removed. Also, if you order In-Home Delivery and the item does not fit, the shipping company will have to leave the product right outside your door, on a porch or in a garage.
Additionally, please make sure to measure the area where those larger products will be located once shipped, taking into account how much space you will have once the items are placed, i.e. walking room, space for drawers/doors to open, etc.
If your product arrives to your location with a manufacturer malfunction, don't worry! All products sold by Chifraeme.com in new condition will be fully covered under the manufacturer's warranty. If the product malfunctions within our 21 Day Return Policy, we ensure that your product will be returned to its factory standard condition. If the manufacturer deems it irreparable, we will pick up the item and exchange it or provide you with a refund. After our 21 Day
Return Policy, we will assist you in working with the manufacturer to get parts, repair or replacement under the manufacturer's warranty, or you can contact the manufacturer directly.
If you would like to exchange your brand new product within the 21 Day Return Policy, you can either return the product back to us at your expense, or we can pick up the unit and the cost of return shipping (rated at $1.75 per pound) will be deducted from your refund. You will be charged for the difference between the item returned and the new item in an exchange, and if the item is less expensive, we will provide the credit back to your account once the returned item has been received at our warehouse in good condition.
If you require technical support, manufacturer warranty information, product manuals or repair locations, please contact us at
76 Essex ave.
Maplewood, NJ 07040